USER GUIDES.

MATCH RULES & REGULATIONS.

COMMON QUESTIONS.

Got questions? We’ve got answers. Whether it’s rules, tech issues, scheduling conflicts, or anything in between, this section has you covered.

COMPETITION RULES


How are matches structured?

Each game has a set format:

  • Chess – 1v1, best-of-3
  • League of Legends – 5v5, Summoner’s Rift, draft mode
  • EA FC – 1v1, best-of-3
  • Counter-Strike 2 – 5v5, MR12 format

Full match formats, rules, and settings are outlined in the Game Titles & Format section.

What happens if a team doesn’t show up?

Teams must be ready 10 minutes before match start time. If a team is missing players, they have a 10-minute grace period before forfeiting the match.

Can I substitute players?

Yes! Each team can have up to two substitute players who can step in between matches. Once a match starts, mid-game substitutions are not allowed. For more detail on how to do this check out the guide here on Challengermode.

Are there any banned champions, agents, maps, or weapons?

Any restrictions will be communicated in advance and listed in the Game Titles & Format section. Make sure to check regularly for updates!

TECH ISSUES


What if my game crashes mid-match?

If a player disconnects, they must reconnect as quickly as possible. In extreme cases (server crashes, major bugs), a match restart may be considered at the admin’s discretion.

I’m experiencing lag—what should I do?

  • Make sure your internet connection is stable.
  • Close background applications that may be using bandwidth.
  • Restart your game and router if needed.
  • If it’s a server issue, report it in Discord or to a tournament admin ASAP.

What happens if servers go down?

If the game’s servers crash or go down mid-match, the match will be rescheduled. We’ll update all teams via Discord and email.

SCHEDULING CONFLICTS & RESCHEDULING


What if I can’t make my scheduled match?

Teams must play at their scheduled times. If your team has an unavoidable issue, you must notify tournament admins at least 48 hours in advance. Reschedules are not guaranteed and will be reviewed case by case.

Can I request a different match time?

Only under exceptional circumstances. Rescheduling requests must be submitted through the official reschedule request form (link provided in the Help Centre).

What if a match goes longer than expected?

Teams should allow for a 30-minute buffer in case of delays. If matches run excessively long, tournament admins may adjust the schedule accordingly.

BROADCAST & HIGHLIGHTS


Will all matches be streamed?

No, only select matches will be streamed live on YouTube and Twitch. A schedule of featured games will be released in advance.

How do I submit my best plays?

Clip your highlights and send them to us via Twitter, Discord, or email. Full details are in the Broadcast & Highlights section.

NEED MORE HELP?

If you still have questions, reach out via:

📧 Email: [email protected]
💬 Discord: https://discord.gg/PytWQeyKEW

Now, lock in your squad, gear up, and get ready for the ultimate Office Showdown!